Shipping Policy
When we ship, how we read the weather, and what we guarantee on arrival.
We ship once a week, on Tuesday mornings. Choose FedEx Priority Overnight or Standard Overnight to arrive Wednesday, or FedEx 2Day to arrive Thursday. Orders placed by Sunday at 11:59 PM Eastern leave that Tuesday. Orders placed later leave the following week.
A Tuesday departure means no package waits in a warehouse over the weekend. It also gives us time to read the weather at both ends before we pack.
Safe arrival comes before speed.
Before every shipment, we check the forecast here, at your address, and for the day of delivery. If conditions fall outside our safe range, we move your order to the next safe window and let you know. There is nothing you need to do. We would rather wait than ship into danger.
The forecast decides how we pack:
At checkout you can also choose FedEx pickup: FedEx holds your package at a nearby FedEx Ship Center for you to collect, rather than carrying it on a delivery truck. Less time in transit means less exposure to heat and cold. Tracking and pickup details arrive by email.
Our Live Arrival Guarantee covers every shipment held at a FedEx location for pickup, on any shipping service. Shipments delivered to a home, a workplace, or any other address are not covered. Packages addressed to a FedEx, shipping, or retail store without using our pickup option are not covered.
If something is wrong with a covered shipment, contact us within two hours of delivery receipt, with clear photos and video of the package and spider.
When those conditions are met, we make it right. You choose a comparable spider, and it ships the following week, free of charge. We cannot honor contact made more than two hours after delivery receipt.